Privacy Policy

Information We Collect

At Learnpluza, we collect information to provide you with the best possible learning experience in budgeting and financial literacy. The information we gather helps us personalize your educational journey and improve our services.

Personal Information You Provide

• Name and contact details when you register for courses or contact us
• Email address for account creation and communication purposes
• Phone number when you request direct consultation or support
• Educational background and financial goals to customize your learning path
• Payment information when you enroll in premium courses
• Feedback and survey responses to improve our educational content

Information Collected Automatically

• Website usage patterns and navigation behavior
• Device information including browser type and operating system
• IP address and general location data for security purposes
• Course progress and completion rates to track your learning achievements
• Time spent on different sections to optimize content delivery

How We Use Your Information

Your information enables us to deliver personalized financial education and maintain a secure learning environment. We're committed to using your data responsibly and only for purposes that benefit your educational experience.

• Providing access to budgeting courses and educational materials
• Sending course updates, new content notifications, and educational newsletters
• Personalizing your learning dashboard based on your progress and interests
• Processing payments securely for premium courses and materials
• Responding to your questions and providing customer support
• Analyzing usage patterns to improve our educational content and platform
• Ensuring platform security and preventing unauthorized access
• Complying with legal requirements and protecting our users' rights

Information Sharing and Disclosure

We maintain strict control over your personal information and only share it in specific, limited circumstances that are essential for providing our services or required by law.

Service Providers

We work with trusted third-party service providers who assist us in delivering our educational platform. These partners include:

• Payment processing companies for secure transaction handling
• Email service providers for course communications and newsletters
• Cloud hosting services for secure data storage and platform maintenance
• Analytics providers to help us understand how users interact with our content

All service providers are contractually required to protect your information and use it only for the specific services they provide to Learnpluza.

Legal Requirements

We may disclose your information when required by South African law or when necessary to:

• Comply with legal processes, court orders, or government requests
• Protect the rights, property, or safety of Learnpluza, our users, or the public
• Prevent fraud or investigate potential security breaches
• Enforce our terms of service and platform policies

Data Security and Protection

Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data throughout collection, storage, and processing.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Secure cloud infrastructure with regular security audits and monitoring
• Multi-factor authentication for administrative access to user data
• Regular security updates and patches to prevent vulnerabilities
• Encrypted database storage for sensitive personal and payment information

Administrative Safeguards

• Limited access to personal data on a need-to-know basis
• Regular staff training on privacy practices and data protection
• Incident response procedures for potential security breaches
• Annual security assessments and compliance reviews

Your Privacy Rights

You have important rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

Access and Correction

• Request a copy of all personal information we hold about you
• Update or correct inaccurate information in your account
• Review your course progress and learning data
• Access your communication preferences and subscription settings

Data Control

• Request deletion of your account and associated personal data
• Opt out of marketing communications while maintaining course access
• Restrict processing of your data for specific purposes
• Export your learning progress and course completion records

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes to your data.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services, comply with legal obligations, and maintain platform security.

Retention Periods

• Active account information: Retained while your account remains active
• Course progress and completion records: Kept for 7 years after account closure
• Payment and billing information: Retained for 7 years as required by South African law
• Marketing communications: Deleted immediately upon unsubscribing
• Support communications: Retained for 3 years for quality assurance
• Website analytics data: Anonymized after 2 years

Deletion Process

When you request account deletion or when retention periods expire, we:

• Permanently delete personal identifiers and contact information
• Anonymize learning progress data for educational research purposes
• Securely destroy backup copies according to our data destruction policy
• Notify relevant service providers to delete shared information

Cookies and Tracking

We use cookies and similar technologies to enhance your learning experience, remember your preferences, and analyze platform usage.

Types of Cookies We Use

• Essential Cookies: Required for login, course access, and basic platform functionality
• Preference Cookies: Remember your settings, language preferences, and course bookmarks
• Analytics Cookies: Help us understand how users navigate and interact with course content
• Performance Cookies: Monitor platform performance and identify technical issues

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We don't use cookies for advertising or tracking across other websites.

International Data Transfers

As a South African company, we primarily store and process your data within South Africa. However, some of our trusted service providers may process data in other countries with adequate data protection standards.

• Cloud hosting services may store backup data in secure international facilities
• Email service providers may process communications through international servers
• Payment processors may handle transactions through global secure networks
• All international transfers comply with South African data protection requirements

We ensure that any international data transfers maintain the same level of protection as required under South African privacy laws through appropriate safeguards and contractual agreements.

Children's Privacy

Learnpluza's budgeting courses are designed for adults and individuals capable of making independent financial decisions. We do not knowingly collect personal information from children under 18 years of age.

If you believe we have inadvertently collected information from someone under 18, please contact us immediately. We will investigate and, if necessary, delete such information promptly and restrict future access to the account.

Parents or guardians who wish to enroll their older teenagers (16-17 years) in our financial literacy courses must provide explicit consent and supervision throughout the learning process.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through multiple channels to ensure you're informed.

Notification Methods

• Email notification to all registered users for major policy changes
• Prominent notice on the Learnpluza platform highlighting key updates
• Updated effective date at the top of this privacy policy
• Summary of changes provided in plain language for easy understanding

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of Learnpluza after policy updates indicates your acceptance of the revised terms.